LEADERSHIP SKILLS TRAINING

 There are many ways to finish the sentence, “Leadership is….” With just a little research, you’ll find almost as many different definitions of leadership as there are people who have tried to define it. And though each of us intuitively knows what we mean by the word, it can often have different meanings for different organizations. The two things we can say for sure about leadership are that we can see the effects on organizations when leaders are not effective, and we see the effects when they are.

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Building Great Teams

Great teams are energizing and productive, delivering breakthrough results. In an effective team, everyone understands how to contribute in ways that support team outcomes that go beyond what an individual could accomplish alone. But teamwork isn’t easy. Even the best teams, with the most well-intentioned colleagues, can encounter problems that hinder their collective accomplishments.

 

In this 1-day workshop, leaders learn strategies and techniques for building great teams and creating successful team dynamics. Participants develop skills that enhance communication and trust and help align team members around shared goals. It includes team leadership techniques for local and distributed teams. Participants learn about:

  • Stages of team development

  • Common team dysfunctions

  • Effective communication

  • Leadership strategies

  • Multicultural and virtual teams

  • Decision-making techniques

Building Trust

Trust is perhaps the most important element of a successful workplace. Organizations whose members trust them tend to have a more engaged workforce and a high efficiency work environment. The key to building trust within an organization is building it in to the day-to-day interactions between yourself and others. In short, trust begins with you.

 

This 1/2 – day workshop puts the participants on the spot as sources of trust and provides them with practical techniques to building it by exploring the three Cs of trust:

 

  • Trust of Character

  • Trust of Communication

  • Trust of Competence

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Coaching and Mentoring

A leader must be able to coach team members in an effective and respectful way. In this one-day experiential workshop leaders learn the dynamics of coaching others and are provided with opportunities to practice and hone the skill. Topics covered include:

  • The differences in Coaching and Mentoring

  • The GROW model of coaching

  • Setting SMART goals

  • Identifying paths

  • The importance of trust

  • Providing feedback

  • Focusing on progress

  • Overcoming roadblocks

  • Adapting the GROW model for Mentoring

  • Reverse Mentoring

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Communication Skills

 A successful leader must communicate exceptionally well. This 1½ -day workshop introduces participants to basic communication dynamics and builds on them to teach the skills and techniques for effective and meaningful communication. The workshop explores both verbal and writing skills: 

 

  • How we communicate

  • Communication styles

  • Creating clear messages

  • Perspective taking

  • Assertive communication

  • Active Listening

  • Working with teams

  • Damage control

  • Phone and Texting Challenges

  • Writing Memos and e-Mails

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Conflict Resolution

 A recent study by CPP, Inc. reports the inability for managers to effectively manage conflict and bring about positive resolution is costing organizations nearly one full day of productivity per month — two and a half weeks per year. The study found that 70% of employees surveyed believe managing conflict is a critically important leadership skill. And 54% of employees believe managers could handle disputes more effectively by addressing underlying tensions immediately when they surface.

 

The aim of this 1-day workshop is to introduce practical conflict resolution techniques and strategies that leaders  can effectively utilize when addressing conflict in the workplace:

 

  • Defining conflict – when to act

  • Sources of conflict

  • Conflict Styles and their impact

  • The conflict management process

  • Conflict resolution techniques

  •  Stress management 

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Change Management and Leadership

Change happens. Sometimes we can plan for it, often we can’t. In either case the change process must be managed and lead.Leaders play a critical role in times of change: employees look to them first to understand how changes will impact them personally. That said, leaders often underestimate their role in change or are unsure how to fulfill it.

In this 1-day workshop participants define their role as change leaders, develop the skills for successfully leading change, and are provided with a practical framework to help them help their teams make sense of change. Participants learn how to:

  • Manage change at the organization, departmental and individual level

  • Be a change advocate, rallying support for ideas and implementation

  • Create and lead teams that are resilient in the face of change

  • Apply metrics to measure performance levels and change outcomes

  • Build competitive advantages and inspire others to do the same

Cultural Competence

More than ever, the workplace is a diverse collection of individuals proud of who they are: their cultural, gender, their sexual orientation, their religion, their ethnic background, and all the other components that make an individual unique. One of the critical challenges for leaders is how to recognize individual value and help these diverse individuals work as a team.

 

This 1-day workshop will give your leaders ways to celebrate diversity in the workplace while bringing individuals together. At the end of this workshop, participants will be able to:

  • Describe what cultural competence is

  • Understand the cultural competence continuum

  • Describe what diversity and its related terms mean

  • Explain how changes in the world have affected you and your view

  • Identify your stereotypes

  • Apply the four cornerstones of diversity

  • Avoid the pitfalls related to diversity

  • Use a technique for dealing with inappropriate behavior

  • Develop a personal style to encourage diversity

Decision Making

Whether deciding which person to hire, which supplier to use, or which strategy to pursue, the ability of a leader to make a good decision with available information is vital. Every decision presents its own challenges, and we all have different ways of approaching problems. While there is no single formula to good decision making, there are practical and effective rules-of-thumb that help a leader structure the decision-making process and specific tools and resources that can help improve this critical competency.

 

This 1-day workshop introduces participants to the decision-making process and techniques and tools to move through each:

 

  • The relationship between problem solving and decision making

  • Defining desired outcomes

  • Collecting information

  • Identifying alternative solutions

  • Evaluating options

  • Selecting the best options  

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Emotional Intelligence

There is significant research indicating leaders with high emotional intelligence (EI) are consistently identified as top performers in their organizations. More resilient and flexible when things get tough, they’re held in high regard by their bosses, peers, and co-workers. Emotional-intelligence skills support collaboration, open communication, more transparency, and less posturing.

 

In this powerful 1-day workshop, leaders learn why EI is far more than just a set of “people skills” and why many executives feel it’s the one skill you must have to be successful in today’s workplace! You will learn how to:

  • Gain respect from everyone you meet

  • Achieve consensus among your teammates and co-workers, faster and without misunderstandings

  • Understand your emotions and influence the emotions of others in a positive way

  • Overcome the causes of difficult behaviors in others

  • Get the results that you want from others

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Getting the Right Things Done

Time is time, and there is only so much of it. Everyone starts with the same number of hours – so it’s imperative a leader makes the most of what’s available. Working harder is simply not the answer to making the most of this precious commodity. Steven Covey has taught us that it’s not time we have to manage – it’s our behaviors.

 

In this 1-day workshop leaders learn about the behaviors that can get in the way of the effective use of time and what behaviors to develop to be more effective and ultimately successful. Participants learn:

 

  • The guiding principles of time and self-management

  • How to identify your own time wasters and adopt strategies for reducing them.

  • How to recognize the variety of causes of procrastination and apply relevant techniques to overcome these.

  • How to clarify and prioritize your objectives and goals, by creating more planning time.

  • How to adopt appropriate strategies for dealing with interruptions and anything else which ‘steals’ your time.

  • How to use practical techniques for organizing work.

  • The art of delegation.

  • How to reduce time spent in meetings yet contribute more effectively.

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Influencing Others

Managerial and leadership effectiveness hinges on the use of influence at all levels of an organization. This 1-day workshop provides leaders with practical tools and techniques to apply influence strategies, gain commitment from others, foster collaboration, and acquire the specific competencies, behaviors, and attitudes necessary to achieve desired results without relying on the use of authority. Participants will learn how to:

 

  • Apply influence strategies to gain commitment and foster collaboration

  • Gain buy-in by dynamically adjusting one's approach to others

  • Achieve goals by enhancing trust and cooperation

  • Deal effectively with challenging behaviors to overcome resistance and inertia in others

  • Use knowledge and competence to influence 

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Mindfulness in the Workplace

Mindfulness in the Workplace is about understanding yourself and being “in the moment”. Leaders will become more mindful of their actions and learn how to express and interpret their present environment. They will create positive connections and increase their self-regulation of attention and personal experiences. 

This one-day offering will provide benefits throughout their professional and personal lives. Improving mindfulness through gratitude, filtering, and active listening will give leaders the advantage of seeing things in a new light. This workshop has the ability to give participants an increased recognition of mental events in the present moment which provides countless benefits. Leaders will learn:

What is mindfulness?

Practicing mindfulness

Emotional IQ

Cognitive Distortion

Mindfulness based stress reduction

Mindfulness and gratitude

Cultivating high performance emotions

Mindfulness and leadership

Meetings That Matter

In this 1-day workshop, participants are given the knowledge and skill needed to prepare for and facilitate meetings that matter. This workshop is not just about having a meeting agenda, it explores the purpose and dynamics of productive meetings and how to run productive meetings. It is designed to benefit all people who facilitate or lead meetings, regardless of their level within their organization. It can also help people who regularly participate in meetings as well. Topics include:

 

  • The purpose of meetings

  • Meetings gone wrong

  • What’s your meeting leadership style?

  • Determining the purpose of your meeting

  • Types of meetings

  • Building agendas

  • The importance or pre-meeting work

  • Getting the right outcome

  • Evaluating your meeting

  • Meeting follow-up

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Self-leadership

With this workshop leaders will be able to develop a business environment that reflects a positive set of values and ethics. Aligning these characteristics with organizational standards is what will help participants stand out and become leaders throughout the organization. 

Through our one-day Developing Organizational Behavior workshop your organization will see improved team building, better communication, and trust. By realizing the benefits of corporate behavior and developing a successful plan, leaders should see a reduction in incidents and an increase in team work and loyalty. Learning topics include:

  • The science of behavior

  • Benefits of organizational behavior

  • Common categories of organization behavior

  • Employee accountability

  • Organizational structure

  • Vales and Ethics

  • Designing and implementing

  • Team Behavior

  • Assessing Behavior

Servant Leadership

Servant leadership is a philosophy involving focusing on others, on their success, and in turn to build better relationships that benefit both leader and employee. Servant leadership shows that managers can be great leaders while boosting their employee’s confidence and further their success at the same time. 

With our one-day Servant Leadership workshop leaders focus on the growth and development of their employees and ensuring their success. In doing so, the leader succeeds when their employees do. With a business team, servant leadership can not only help employees achieve and grow, but it can also benefit their leaders and the organization as a whole. Topics include:

  • What is Servant Leadership?

  • Leadership Practices

  • Share the Power

  • Characteristics of a Servant Leader

  • Barriers to being a Servant Leader

  • Building a team community

  • Motivator / Mentor

  • Creating future leaders

  • Self-reflection